Terms and Conditions

• If cancellation is done 7 or more days prior to arrival, then the full amount will be refunded.
• If cancellation is done between 5 - 7 days of arrival, then 50% of the booking amount will be charged.
• If cancellation is done within 5 days of arrival, then the full amount will be charged.
• If no show, then the full amount will be charged.

Cancellation Rules

• If cancellation is done 7 or more days prior to arrival, then the full amount will be refunded.
• If cancellation is done between 5 - 7 days of arrival, then 50% of the booking amount will be charged.
• If cancellation is done within 5 days of arrival, then the full amount will be charged.
• If no show, then the full amount will be charged.

Privacy Policy

• This privacy policy sets out how we use and protect any information that guest(s) give us when they use this website.
• We are committed to ensuring that the guest's privacy is protected. Should we ask the visitor/guest to provide certain information by which they can be identified when using this website, then the visitor/guest can be assured that it will only be used in accordance with this privacy strategy.
• We at My Serene Hotels are committed to the privacy of everyone who accesses our website myserenehotels.com. It only collects personal data about the visitor/guest as needed to provide them with outstanding services, and to help process their requests or provide them with information.